| Q.1 |
Am I obliged to submit artwork jobs if I register? |
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| A.1
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No, you are under no obligation to submit any jobs. You can use our service as
little or as often as you like. |
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| Q.2 |
How will I know when my proof is ready? |
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| A.2 |
You receive an email every time a proof is uploaded, you will then have to log
into your account to check the proof. |
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| Q.3 |
Can I get my artwork in several different formats? |
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| A.3 |
Yes, you can specify the format you need when you upload your job. |
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| Q.4 |
What happens if the supplied artwork is not the same as required / what was
provided? |
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| A.4 |
When we send you a proof we show the artwork you have submitted and also the
redrawn artwork. |
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| Q.5 |
Do we have to pay again if client wants a change - is there a reduction for
changing a job as opposed to a new job cost? |
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| A.5 |
You are allowed one amendment free after we have submitted the proof to you,
any subsequent amendments will be classed as a new job. Any errors made by the
artist will however be free. |
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| Q.6 |
What will you do if there are tones in the artwork that we provide? |
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| A.6 |
We can redraw tints and tones |
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| Q.7 |
What is the cost for multi-coloured artwork? |
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| A.7 |
For costs please visit the rates page. |
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| Q.8 |
How do I determine what is a simple (typical) job and what will cost me extra ?
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| A.8 |
We provide examples to help you decide the type of job. |
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| Q.9 |
What happens if I have incorrectly identified the type of job? |
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| A.9 |
The job will be checked by the artist and reclassified if required. |
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| Q.10 |
If I get a job printed with your artwork and the client does not like it who
can I blame? |
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| A.10 |
If we have redrawn the artwork as per your requirements and you have approved
the proof we cannot accept any responsibility. |
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| Q.11 |
When do I pay for the service? |
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| A.11 |
Payment is due when you submit your job. |
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| Q.12 |
How do I get an Invoice for the job? |
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| A.12 |
An Invoice will automatically be issued after each job. |
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| Q.13 |
Can I have a credit account? |
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| A.13 |
We do offer credit account to clients who submit a high volume of jobs per day,
please send us an email using our contact us form, we will then consider your
request. |
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| Q.14 |
What type of payments do you accept? |
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| A.14 |
We only accept payments by credit card via Pay Pal. |
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| Q.15 |
What are the turnaround times? |
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| A.15 |
Our typical turnaround times are 24 - 36 hrs. |
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| Q.16 |
Will any colours used be in the correct PMS (i.e. if I click on the colour in
illustrator - will it show CMYK mix or be PMS). |
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| A.16 |
We will supply the file colours as requested, please ensure you clearly
identify this in the comments box when uploading your job. |
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| Q.17 |
Will the artwork print out at the correct size if I forward it to my client ? |
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| A.17 |
We will supply the artwork to your required size. Please ensure you clearly
identify this in the comments box when uploading your job. |
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| Q.18 |
Can you lay the artwork onto a product for me to show my client
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| A.18 |
This facility will be available soon.
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| Q.19 |
How do I know the status of my job? |
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| A.19 |
The status of each of your jobs can we viewed online 24/7. |
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